Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.responsiblecasting.com. By providing us with your data, you warrant to us that you are over 13 years of age.

THE RESPONSIBLE CASTING COMPANY LTD is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

Full name of legal entity: The Responsible Casting Company Ltd
Email address: hello@responsiblecasting.co.uk
Postal address: 41 Exmouth Market, London, England, EC1R 4QL

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@responsiblecasting.co.uk.

1. What Data Do We Collect, For What Purpose and On What Ground

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

Communication Data
Any communication you send to us, whether through the contact form on our website, by email, text, social media messaging or otherwise. We process this data to communicate with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground is our legitimate interests — to reply to communications, keep records and establish or defend legal claims.

Customer Data
Data relating to any purchases of goods and/or services, including your name, billing address, delivery address, email address, phone number and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records. Our lawful ground is performance of a contract between you and us.

User Data
Data about how you use our website and any online services, together with any data you post for publication on our website. We process this data to operate our website, ensure relevant content is provided, maintain back-ups and enable administration of our website and business. Our lawful ground is our legitimate interests — to properly administer our website and business.

Technical Data
Data about your use of our website such as your IP address, login data, browser details, length of visit, page views and navigation paths. We process this data to analyse use of our website, administer and protect our business, and deliver relevant content. Our lawful ground is our legitimate interests — to properly administer our website and grow our business.

Marketing Data
Data about your preferences in receiving marketing from us and your communication preferences. We process this data to deliver relevant website content and advertisements to you and to measure the effectiveness of advertising. Our lawful ground is our legitimate interests — to grow our business and decide our marketing strategy.

We may also use your data for the establishment, pursuance or defence of legal claims. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.

We do not collect any Sensitive Data, criminal conviction data, and we do not carry out automated decision making or profiling.

2. How We Collect Your Personal Data

We may collect data about you by:

  • you providing it directly to us, for example by filling in forms on our site or sending us emails;
  • automatically collecting certain data from you as you use our website, using cookies and similar technologies — please see our Cookie Policy for more details; or
  • receiving data from third parties, such as analytics providers (e.g. Google), advertising networks (e.g. Facebook), search information providers, and providers of technical or payment services.

3. Marketing Communications

Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests. Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications if you made a purchase or asked for information from us about our goods or services, and you have not opted out of receiving such communications.

You can ask us to stop sending you marketing messages at any time by emailing us at hello@responsiblecasting.co.uk. Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

4. Disclosures of Your Personal Data

We may have to share your personal data with the following parties:

  • other companies in our group who provide services to us;
  • service providers who provide IT, system administration and marketing services;
  • professional advisers including lawyers, bankers, auditors and insurers;
  • government bodies that require us to report processing activities;
  • third parties such as market researchers, fraud prevention agencies and price comparison sites; and
  • third parties to whom we sell, transfer, or merge parts of our business or assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

We are subject to the provisions of the UK General Data Protection Regulations (UK GDPR). Where we transfer your data to third parties outside of the UK, we will ensure that appropriate safeguards are in place, such as:

  • transferring to countries approved by UK regulatory authorities as providing an adequate level of protection;
  • using US-based providers that are part of the UK-US Data Bridge; or
  • using specific contracts approved by the ICO (the International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses).

6. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes the law requires us to keep basic information about our customers for six years after they stop being customers. In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Legal Rights

Under data protection laws you have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within the UK, you can find out more about these rights at: ico.org.uk

If you wish to exercise any of the rights set out above, please email us at hello@responsiblecasting.co.uk. You will not have to pay a fee to access your personal data. We try to respond to all legitimate requests within one month.

9. How to Complain

If you have a complaint about how we handle your personal data, please contact us first so that we can try to resolve it:

We will acknowledge your complaint within 30 days of receiving it. If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.